1. How can I contact us?
"We'd love to hear from you! The fastest way to reach our customer support team is by email at ezzestore2025@gmail.com. We're here to help and strive to respond to all inquiries within 24 hour.
2. Do you ship worldwide?
"Yes, we do! We are thrilled to ship our products to customers across the globe. Please note that shipping times usually take 2-4 weeks."
3. Where do you ship from?
"To ensure we can offer the best prices and efficient shipping, we work with a network of trusted fulfillment partners. Your order will be shipped from the warehouse that can get it to you fastest, which is located in the Hongkong."
4. Can I change or cancel my order?
"We can often accommodate changes or cancellations if you contact us immediately after placing your order. Please email us at ezzestore2025@gmail.com right away. Once an order has been processed and shipped from our warehouse, we are unable to cancel it."
5. When will my order be processed?
We typically process and prepare orders for shipment within 1-3 business days (excluding weekends and holidays). You will receive a confirmation email with your tracking number as soon as it's on its way."
6. What payment methods do you accept?
"We accept all major payment methods for your convenience, including Visa, MasterCard, American Express, PayPal. All payments are processed through a secure, encrypted gateway to ensure your information is always safe."
7. How long will it take to get my order?
· USA: 7-14 Business Days
· Europe: 10-20 Business Days
· Rest of World: 12-25 Business Days
These are estimates, and you can always track your order's progress using the link in your shipping confirmation email."
8. What if I don't receive it? Will I be charged?
"Don't worry, you will not be charged for an order you never receive. While the vast majority of orders arrive safely, in the rare event that your package is lost in transit, we have you covered. Please contact us, and we will either ship a replacement to you at no cost or process a full refund."